Miller announced it has entered into a definitive agreement to acquire Alston Gayler and Co. (AG), majority owned by Nelson Holdings Ltd. AG is an independent London market re/insurance broker specializing in multiple lines of business, said Miller, noting that the transaction will strengthen its position as a London wholesale and specialist broking platform. Financial […]
Automated customer service is a fact of life. In fact, many people are more comfortable sharing personal details with a machine than with a human. But automation must appreciate that not every customer is a 40 year-old college graduate, with two kids, earning $100,000. Also, automated customer service needs to work 24/7 and be able […]